As a Senior Service Desk Analyst, Ashwin has spent several years building a strong foundation of technical knowledge, customer service skills, and problem-solving abilities. They have strong skills in managing incidents, fulfilling service requests, and providing support to end-users, both remotely and on-site.
Their experience enables them to identify, analyse, and solve complex technical issues efficiently, and resolve customer problems with patience and empathy. They are experienced in managing and mentoring junior team members, improving team efficiency, and implementing best practices to achieve optimal customer satisfaction.
